Big Data Host IT

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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first step you should take is to press the Help button, which is visible on each page. A pop-up menu will show up. It comprises elaborate information about all the operations that you can carry out on the page in question. Each pop-up menu shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide array of video tutorials clarifying how to work with our web hosting Control Panel. They're made for those of you who would like to see how things are getting done rather than only reading articles. Thus, everyone can swiftly find their way around our Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the solution you are looking for, have a glance at our extensive FAQ database, which includes questions asked by actual clients and provides real solutions. We constantly "revamp" our FAQ database with new entries so as to cover all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions database either, you can contact our fantastic team of tech support engineers available 24-7-365 and ready to help you with any problem. Each trouble ticket you submit will be replied to in less than 1 hour (the average trouble ticket response time is approximately 20 mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 270069

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: [email protected]

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com